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Groupwise is unable to monitor '<filepathToApp's-EXE>' and cannot automatically return it to the library when exiting the application. To return the document, right-click on its reference in GroupWise, then select 'Reset document status.'

This document (7001712) is provided subject to the disclaimer at the end of this document.

Environment

Novell GroupWise 2012

Situation

Loading PDF or another document from gwClient with a 3rd party application such as PhantomPDF.
The following error is returned in the GroupWise Client:
Groupwise is unable to monitor '<filepathToApp's-EXE>' and cannot automatically return it to the library when exiting the application. To return the document, right-click on its reference in GroupWise, then select 'Reset document status.'

Resolution

This has been Reported to Engineering.At the time of writing this TID, this should be fixed with a newer build (112916+). Please open a Service Request with Novell Technical Support for access to this fix.

Cause

Components in path to third-party application contain more than 8 characters.

Status

Reported to Engineering

Additional Information

Alternative workaround for FoxIt PDF reader and other applications:
  1. Move the directory of FoxIt PDF reader to C:\FoxIt
  2. Rename exe of application and any pathing so each component is less than 8 characters.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7001712
  • Creation Date:22-OCT-13
  • Modified Date:22-OCT-13
    • NovellGroupWise

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