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One user unable to login to GroupWise WebAccess but GroupWise Client is fine

This document (7002513) is provided subject to the disclaimer at the end of this document.

Environment

Novell GroupWise 8 Support Pack 2 Hot Patch 3
Novell NetWare 6.5 Support Pack 8
SUSE Linux Enterprise Desktop 10

Situation

One user gets an error when logging in to GroupWise WebAccess, even though userID & password are correct.  User can successfully login to the GroupWise client.
Error: "Unable to process request. Please contact your system administrator" .

Resolution

  1. Login to GroupWise client as user.
  2. Go to "Work In Progress" folder and delete all old emails or try to send them.
  3. Exit GroupWise Client and login again as user.
  4. Login to WebAccess

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7002513
  • Creation Date:31-MAR-12
  • Modified Date:27-APR-12
    • NovellGroupWise
      NetStorage
      NetWare
    • SUSESUSE Linux Enterprise Server

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