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McAfee Site Advisor causes duplicate dialog box while attempting to Remote Control a device

This document (7003966) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks 10 Configuration Management with Support Pack 2 - 10.2
McAfee Site Advisor

Situation

If McAfee Site Advisor is installed on a PC that attempts to remote control another, the dialog box: "Waiting for the master Remote Operator to accept the request" will be presented to the requester, which is normal.  However, once the user on the remote PC accepts, the dialog will be generated a second time on the PC making the remote control request, despite the fact that the remote session has been established and is fully operational. 
 
 

Resolution

Workaround:
The second dialog box can simply be canceled and it will not impact any operations.
Note: This error is no longer seen with ZCM 10.3.x and current versions of Site Advisor, though no explicit fixes were created for this issue.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7003966
  • Creation Date:23-JUL-09
  • Modified Date:30-APR-12
    • NovellZENworks Configuration Management

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