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Time-out accessing websites containing javascript thru Novell BorderManager 3.9

This document (7007318) is provided subject to the disclaimer at the end of this document.

Environment

Novell BorderManager 3.9 Support Pack 2
Novell BorderManager 3.9 Support Pack 2 Intern Release 1

Situation

When tying to access web sites that contain a lot of javascript code, time out occurs and page is not loaded. Sometimes a 504 gateway timeout pups up on the browser.
Some websites showing the issue were:

www.kbb.com
www.cues.org
www.forwardjanesville.com
www.summitcreditunion.com
www.four51

This issue could not be duplicated at home

Resolution

Loading pktscan.nlm on the failing bm server and taking a lan trace and compare it to a trace accessing the same site but thru a working bm,  it was visible that the failing bm server was not getting the complete javascript code. Above bm, there was another firewall mangling with the javascript code and causing the failure. Once the above firewall was fixed, issue went away.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7007318
  • Creation Date:06-DEC-10
  • Modified Date:26-APR-12
    • NovellBorderManager

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