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Dell Latitude does not boot to Windows with full disk encryption pre-boot authentication enabled

This document (7009246) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks Configuration Management 11.2
Novell ZENworks Full Disk Encryption

Situation

Full Disk Encryption policy with pre-boot authentication enabled has been applied to Dell Latutide 4300 devices

The Dell devices are equipped with different BIOS versions up to version A23

The pre-boot authentication login screen disappears and the user is left at the Novell ZENworks Full Disk Encryption background picture

The device does not boot to Windows

Resolution

Not all Dell Latitude E4300 machines are affected, but if this problem is experienced, remove the Dell Latitude E4300 section from the DMI Settings in the Full Disk Encryption policy so that default values are assumed.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7009246
  • Creation Date:12-JUN-12
  • Modified Date:19-JUN-12
    • NovellZENworks Configuration Management
      ZENworks Full Disk Encryption

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