Error 83- Item failed to archive

  • 7009495
  • 06-Oct-2011
  • 30-Jul-2013

Environment

Novell GroupWise 2012
Novell GroupWise 8

Situation

While running a Contents check on users or post offices, getting multiple Error 83- Item failed to archive messages.

Samples of the message types:

          Error 83- Item failed to archive
            - Subject:   Re: Budget for next year
            - From:   DAVID WILLIAMS
            - Date:   Oct 10, 2007
            - First archive attempt date:   Jan 9, 2008
            - Number of archive attempts:   9
            - Error number on last Archive attempt:   0x8204

          Error 83- Item failed to archive
            - Subject:   Re: Today's reverse repo
            - From:   MICHAEL WILLIAMS
            - Date:   Oct 10, 2007
            - First archive attempt date:   Jan 9, 2008
            - Number of archive attempts:   8
            - Error number on last Archive attempt:   0xC050

          Error 83- Item failed to archive
            - Subject:   TDC error / issue
            - From:   TODD WILLIAMS
            - Date:   Oct 3, 2008
            - First archive attempt date:   Jan 5, 2009
            - Number of archive attempts:   967
            - Error number on last Archive attempt:   0xD107

Users are able to open the mail or calendar items but are not able manually or automatically archive them.

Resolution

WARNING: THE FOLLOWING RESOLUTION WILL DELETE MAIL

GroupWise POA code level minimum must be 7.0.4 or 8.0.2HP2.

Run the following options on one or more users before running it against an entire post office.

1) Run a standard expire reduce that covers the dates of these items and verify that they are not purged (because of the outstanding archive failure)
2) Add the IGNOREARCHIVEFAILURE option on the MISC tab of GWCheck and run the same expire reduce again.
3) The new option should allow the items to be purged.

Additional Information

The most common reasons that the GroupWise items failed to auto-archive is either because the archive disk filled up or there was a disruption in communication to a remote archive store.