"Unable to contact the Citrix Presentation Server" error when Citrix is using a nonstandard port

  • 7009896
  • 14-Dec-2011
  • 27-Apr-2012

Environment

Novell ZENworks 11 Configuration Management

Situation

When the Citrix Server is running on a nonstandard port, Thin Client Application actions may generate the error "Unable to Contact the Citrix Presentation Server browser.  There may be network problems, or you may need to configure or correct the server address in the Server Location field."

Resolution

Append a colon and the port used by the Citrix Server in the Server Hosting list in the Thin Client bundle action.
(For Example: 192.168.1.10:8080 if the server is using port 8080 and its IP Address is 192.168.1.10.  Change the example to match the IP or DNS address and port of the actual Citrix server.)