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Error: "The database function 14 reported error [C00F] on ngwguard.db" after upgrade to GroupWise 8.0.3

This document (7010410) is provided subject to the disclaimer at the end of this document.

Environment

Novell GroupWise 8 Support Pack 3
Novell NetWare

Situation

Error: "The database function 14 reported error [C00F] on ngwguard.db" in the POA logs after upgrade to GroupWise 8 SP 3 (8.0.3)
Users are unable to login to GroupWise Post Office after upgrade to 8.0.3
ngwguard.db corruption after upgrade to 8.0.3.
This issue only seems to be affecting the GroupWise Post Office Agent (POA) running on a NetWare server. No reported issue with POA running on a Linux server yet. 

Resolution

This issue has been reported to GroupWise Engineering team and planned to be fixed in the next release. Please contact Novell Technical Support if patch is needed before the official release. 

Workaround:
Restarting GroupWise Post Office Agent (POA) fixes the problem temporarily. 

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7010410
  • Creation Date:09-JUL-12
  • Modified Date:17-JUL-12
    • NovellGroupWise
      NetWare

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