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FDE ERI files (and ZESM Effective Policy reports) are not being processed on the server

This document (7010479) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks Configuration Management 11.2
Novell ZENworks Endpoint Security Management 11.2 Full Disk Encryption
Novell ZENworks Full Disk Encryption

Situation

(ERI) Emergency Recovery Information reports are ending in the "failed reports" folder
Linux: /var/opt/novell/zenworks/collection/fde-eri/failed
Windows: %ZENWORKS_HOME%\work\collection\fde-eri\failed

Resolution

This is fixed in version 11.2.2 - see TID 7010757 "ZENworks Configuration Management 11.2.2 - update information and list of fixes" which can be found at http://www.novell.com/support/search.do?usemicrosite=true&searchString=7010757

Workaround: if it is not possible to upgrade to ZCM 11.2.2 at this time, in the interim, Novell has made a Patch available for testing, as part of a Monthly patch update: it can be obtained at http://download.novell.com/Download?buildid=t9vbJXG-P0g~ as "ZCM 11.2.1 Monthly Update 1 - see TID 7010464". This update should only be applied if the symptoms above are being experienced, and are causing problems.Please report any problems encountered when using this Patch, by using the feedback link on this TID.

Workaround:
for each XML file in the "failed" folder
  1. Find FDEReport ReportDate (second line of XML file)
  2. replace the "Z" value with "+00:00", e.g., replace "2012-07-06T16:38:41Z" with "2012-07-06T16:38:41+00:00"
  3. Move the file to the "inbound" folder
    Linux: /var/opt/novell/zenworks/collection/fde-eri
    Windows: %ZENWORKS_HOME%\work\collection\fde-eri

Cause

The ZENLoader does not recognize "Z" as a valid timezone representation

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7010479
  • Creation Date:18-JUL-12
  • Modified Date:09-NOV-12
    • NovellZENworks Configuration Management
      ZENworks Endpoint Security Management
      ZENworks Full Disk Encryption

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