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How to enable debug logging for Novell Service Desk v7

This document (7011278) is provided subject to the disclaimer at the end of this document.


Novell Service Desk


Troubleshooting Novell Service Desk


Application Logs
Windows: Log files (LiveTime.log) are under <Installation Folder>\LiveTime\Logs
Linux: Log files  (LiveTime.log) are under <Installation Folder>/LiveTime/Logs
Virtual Appliance: Log files (LiveTime.log) are under /LiveTime/Logs

Enable Debugging:
  1. Edit <Installation Folder>\ServiceDesk\Server\webapps\LiveTime\WEB-INF\LiveTime.woa\Contents\Resources\logging.properties
  2. Change "log4j.rootLogger=warn" to "log4j.rootLogger=debug"
  3. Restart the LiveTime service: services.msc > LiveTime > Restart

  1. Edit <Installation Folder>/servicedesk/Server/webapps/LiveTime/WEB-INF/LiveTime.woa/Contents/Resources/logging.properties
  2. Change "log4j.rootLogger=warn" to "log4j.rootLogger=debug"
  3. Restart the LiveTime service: /etc/init.d/livetime restart

Virtual Appliance:
  1. Edit /srv/tomcat6/webapps/LiveTime/WEB-INF/LiveTime.woa/Contents/Resources/logging.properties
  2. Change "log4j.rootLogger=warn" to "log4j.rootLogger=debug"
  3. Restart the LiveTime service: VM Console > Novell Service Desk > Application Services > Stop application services / Start application services

Tomcat Logs
Virtual Appliance: Log files (catalina.out and catalina.*.log) are under: /var/log/tomcat6/


This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7011278
  • Creation Date:30-OCT-12
  • Modified Date:11-NOV-15
    • NovellService Desk

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