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Some Emails crash the Mail app on iPad but iPhone works fine

This document (7011341) is provided subject to the disclaimer at the end of this document.

Environment

Novell Data Synchronizer Mobility Pack
Novell GroupWise 8
Novell GroupWise 2012

Situation

Some Emails crash the Mail app on iPad runing iOS 6.0/6.0.1 but iPhone running iOS 6.0/6.0.1 works fine
Opening the attached email crashes the Mail app on iPad
Opening the attached email works fine on iPhone

Resolution

This is a Device issue. Please contact Apple Support. The same thing happens with Microsoft Exchange

Additional Information

Steps to Duplicate:
  1. Configure user1 on iPad
  2. Login to GroupWise Client as user1
  3. Click New | Mail
  4. In the To Field, please type user1
  5. Do not type anything in the Subject
  6. Do not type anything in the Body
  7. Attach a picture to the email
  8. Send the email
  9. Open the email on iPad and it should open up just fine
  10. Now switch to GroupWise Client and open the email that was sent in step 8
  11. Click Forward | Forward as Attachment and in the To field, type user1
  12. Click Send
  13. Open the new email on iPad and click "Download full message"
  14. Click the eml file and it crashes the Mail App
    The same thing works fine on iPhone

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7011341
  • Creation Date:09-NOV-12
  • Modified Date:10-DEC-13
    • NovellData Synchronizer
      GroupWise

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