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Slow performance displaying Novell mapped drives in Windows Explorer

This document (7011401) is provided subject to the disclaimer at the end of this document.

Environment

Novell Client 2 SP2 for Windows
Windows 7 x64
Hewlett-Packard HP Compaq 8100 Elite CMT PC (Intel Core i5 750 @ 2.67GHz) with BIOS versions 1.02 & 1.05

Situation

When displaying the list of Novell drives in Windows Explorer, it can take up to 30 seconds for the listing to appear. A similar listing of Microsoft drives takes on a few seconds.

There is nothing unusual about the contents of the drives - no large number of files or subdirectories; no long pathnames.

Resolution

Update the BIOS to version 1.13.

Cause

BIOS versions 1.02 and 1.05 in the Elite CMT PC has a problem which is resolved in a later (1.13) version.

Additional Information

The following steps were taken, but did not help in resolving the problem:

Installed a "clean" copy of Windows 7 install (no Zenwoks, no antivirus, etc.)

Verified the same issue occurs on physical PC and virtual PC

Applied the fix described in TID 7002232.

Using TID 7000693, verified that the Novell provider was first in the list of client providers.

Set the UNC path filter "On"

Disabled the Teredo client

Removed IPv6

Disabled Superfetch and Windowsearch
1. Start/run, services.msc. Search for:
- Superfetch
- Windowsearch
Disable both and change start-up type to Manual. Reboot.

Disabled use of offline files
Open Control Panel (use the icons view)
Click the "Manage offline files" link
Click the "Disable offline files" button on the "General" tab

Disabled automatic LAN setting detection in Internet Explorer
Launch Internet Explorer
Click the Tools icon (or press Alt+X)
Click on "Internet options"
Click on the "Connections" tab
Click on the "Lan settings" button
Uncheck "Automatically detect settings"

Ungrouped items in Windows Explorer
Launch Windows Explorer
Click on "Computer"
On the right side, in the mapped drives listing, right click on an empty space, select "Group by", select "(None)".

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7011401
  • Creation Date:20-NOV-12
  • Modified Date:20-NOV-12
    • NovellClient

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