"Error 1053: The service did not respond to the start or control request in a timely fashion" when starting WECS

  • Document ID:7011402
  • Creation Date:20-Nov-2012
  • Modified Date:12-Dec-2012
    • Micro Focus Products:
      Sentinel

Environment

NetIQ Sentinel Windows Event Collection Service
Microsoft Windows 2008 R2 64-bit

Situation

Message appears when trying to start the Sentinel Windows Event Collection Service (WECS) on Windows machine:
Error 1053: The service did not respond to the start or control request in a timely fashion

Resolution

  • Make sure that the .NET 4.0 is installed on the machine where the service is running.
  • Create the registry entry for the Services Pipe Timeout and give it higher than the default value:
    1. Start the registry editor (regedit.exe)
    2. navigate to the following key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control
    3. Right-click on the above key and choose New, then DWORD Value
    4. Type ServicesPipeTimeout as the name for it and press ENTER
    5. Right-click on the ServicesPipeTimeout value and choose to Modify it
    6. In the Base section click Decimal
    7. In the Value data text box type for example 60000 as the value of timeout period and click OK
    8. Restart the computer
Note: The computer needs to be restarted for the Service Control Manager to apply this change.

Cause

By default a service has 30000 milliseconds (30 seconds) to respond to the Service Control Manager which controls the states of installed services. Sometimes performance issues or some configurations may cause the service to require more than default 30 seconds to start.

Additional Information

Value of 60000 in step 7 is just an example. If the service requires longer than 60000 milliseconds (60 seconds) to start, increase that value appropriately.