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iManager internal error communicating to target server when creating iPrint object

This document (7011415) is provided subject to the disclaimer at the end of this document.

Environment

Novell iPrint for Linux

Situation

When attempting to create or manage an iPrint object in iManager, the following error is returned:

There was an internal error while communicating to target iPrint server. Check /var/log/apache2/error_log

Resolution

Remove the BaseDN definition within the iprint_ssl.conf file and restart Apache.  The steps are:

  1. Open the /etc/opt/novell/iprint/httpd/conf/iprint_ssl.conf file
  2. Find the AuthLDAPURL line.
  3. Remove the O=<WhateverOrganization> as follows:
  4. Restart Apache to make that take effect.
    • rcapache2 restart

Cause

When attempting create or manage iPrint objects, the user which authenticated to iManager is passed to LDAP in the background for an additional authentication.  The iprint_ssl.conf defines that additional, background authentication.  The default configuration limits the search for the authenticating user to the organization which the server object resides.  If the admin user (or the user which authenticated to iManager) resides in a different organization, the above error will be returned. This TID instructs LDAP to search the entire tree for the user.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7011415
  • Creation Date:21-NOV-12
  • Modified Date:29-NOV-12
    • NovelliPrint

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