Novell Home

My Favorites

Close

Please to see your favorites.

Some attached email forwarded as attachment cannot be seen on the device

This document (7011424) is provided subject to the disclaimer at the end of this document.

Environment

Products;
Novell Data Synchronizer Mobility Pack 1.2.4
Novell GroupWise 8
Novell GroupWise 2012
 
Configuration:
Attached email has a subject of 62 characters or more

Situation

Attached email forwarded as attachment cannot be seen on the device
Email reaches the device without the attached email

Resolution

If Mobility Pack 1.2.5 or later is installed, this issue should not be seen. At the time of writing this TID Mobility Pack 1.2.5 has not been publicly released.
 
Workaround Steps
Follow these steps only if Mobility Pack 1.2.4 is installed
  1. Type cat /opt/novell/datasync/version to make sure that the output is 1.2.4.966.
  2. Browse to /opt/novell/datasync/syncengine/connectors/groupwise/lib and rename gwconnectorlogic.pyc to gwconnectorlogic.orig.
  3. Download and extract gwconnectorlogic.pyc from
    ftp://ftp.novell.com/outgoing/790352.zip
  4. Copy the extracted gwconnectorlogic.pyc to /opt/novell/datasync/syncengine/connectors/groupwise/lib.
  5. Type "rcdatasync restart" and press Enter.

Status

Reported to Engineering

Additional Information

Steps to Duplicate:
  1. Send an email to a user with the following subject.
    ABCDEFGHIJKLMNOPQRSTUVWXYZAABCDEFGHIJKLMNOPQRSTUVWXYZBABCDEFGH
  2. This email will show up fine on the Device.
  3. Now using GroupWise Client, "Forward as attachment" the above email to an other user or the same user.
  4. The email that was sent in step 3 will show up on the Device without the attachment.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7011424
  • Creation Date:26-NOV-12
  • Modified Date:10-DEC-13
    • NovellData Synchronizer
      GroupWise

Did this document solve your problem? Provide Feedback