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Error Request (SERVER_ERROR) - bad status code (0x500) IPP Error: 0x500

This document (7011465) is provided subject to the disclaimer at the end of this document.

Environment


Novell Open Enterprise Server 2 (OES 2) Linux Support Pack 3

Situation

After upgrade to sles10sp4+oes2sp3+latest patches (october update), when accessing the iprint manager configuration or driver store, an error is displayed.

The error is appearing if you access iManager, iPrint, manager print manager, select the print manager and then error appears:


 Exception reading manager information Close

Error Request (SERVER_ERROR) - bad status code (0x500)

IPP Error: 0x500 .

imanager in debug mode shows a generic error:

11/21/12 [13:32:59.122] AuthenticatorServl..176 >>>124-------------------------------------------------------------------------

11/21/12 [13:32:59.122] AuthenticatorServl..773 /nps/servlet/webacc

   ?bookId=iPrintX.Manage iPrint Manager

   &merge=fw.BookFrameFooter

   &taskId=dev.Empty

11/21/12 [13:34:29.348] PropertyBook.......1582 Request (SERVER_ERROR) - bad status code (0x500)<BR>IPP Error: 0x500

11/21/12 [13:34:29.348] PropertyBook.......1582

com.novell.emframe.dev.PageException: Request (SERVER_ERROR) - bad status code (0x500)

IPP Error: 0x500

at com.novell.admin.iPrint.iPrintUtil.processExceptionWithTitle(Unknown Source)




The apache2 error log only showed a generic error:


Wed Nov 21 10:55:35 2012] [warn] mod_ipp: Error returned: 0x001

[Wed Nov 21 10:55:35 2012] [warn] IPP Operation error=SRVR_ERR_INTERNAL_ERR, operation=Service Request

But print manager and driver store were up and running fine so printing was working so only issue was with management in imanager.

Resolution

wrong ownership in iprintcnfg file.

Running SuseConfig put the owner correctly back:

Checking permissions and ownerships - using the permissions files
        /etc/permissions.d/iprint
        /etc/permissions.d/nici
        /etc/permissions.d/nici64
        /etc/permissions.d/postfix
        /etc/permissions.d/susehelp
        /etc/permissions
        /etc/permissions.easy
        /etc/permissions.local
setting /opt/novell/iprint/bin/iprintcnfg to root:www 4750. (wrong owner/group root:root)

Cause

setting apache2 in debug mode, showed:

[Mon Nov 26 13:36:31 2012] [warn] mod_ipp: Error returned: 0x001

[Mon Nov 26 13:36:31 2012] [debug] reqhndl.c(648): ParseAndProcessIPPRequest : Processed request with status 1280

[Mon Nov 26 13:36:31 2012] [debug] reqhndl.c(694): ParseAndProcessIPPRequest : Sending response

[Mon Nov 26 13:36:31 2012] [warn] IPP Operation error=SRVR_ERR_INTERNAL_ERR, operation=Service Request

That information was pointing to a problem with the iprintcnfg file. Reviewing the file, the wrong ownership was shown:

-rwsr-x---  1 root root       17312 Sep  4 23:26 iprintcnfg

The correct one should be  root:www.



Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7011465
  • Creation Date:07-DEC-12
  • Modified Date:07-DEC-12
    • NovelliPrint
      Open Enterprise Server

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