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Problems with rule forwarded messages synced on mobile devices.

This document (7011519) is provided subject to the disclaimer at the end of this document.

Environment

Novell GroupWise 2012
Novell Data Synchronizer Mobility Pack 1.2.4
BlackBerry server 5.x

Situation

A summary of the problem.
 
1. Mail forwarded by a rule as attachment.
Datasync server is aware of attachment and displays a paperclip icon on a downloaded mail. There is a FILE.eml attached to downloaded mail instead of original, forwarded mail but a mobile can open it and it shows a content of forwarded mail. The attachment file name "File.eml" however is the same for any forwarded mail.
BES 5.x servers / BlackBerry are unaware of attached mail. No paperclip icon on downloaded mail nor any note in a message body about forwarded mail.
 
2. Mail forwarded by a rule as flat-forward.
Here it fails for both mobile solutions. Neither Datasync nor BES server shows any evidence of attached original mail.

Resolution

This has been reported to the development.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7011519
  • Creation Date:14-DEC-12
  • Modified Date:14-DEC-12
    • NovellGroupWise

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