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How to determine Novell Service Desk email recipients

This document (7011553) is provided subject to the disclaimer at the end of this document.

Environment

Novell Service Desk

Situation

Setting up the Novell Service Desk email option, an incorrect email account was entered in the Reply To field. This caused Novell Service Desk to take over the email account and create an incident for every email in the account, and send out an email notifying the email sender of the Novell Service Desk incident.

Resolution

Running the following query, will help determine what emails were sent.

Select        [MAIL_LOG_ID]
            , [Mail_DATE]
            , [ADDRESSES]
            , [STATUS_KEY]
            , REASON_KEY]
            , [DIRECTION]
            , [SENDER]
            , [CONTENT]
FROM [nsd].[dbo].[MAIL_LOG]

Additional Information

The issue in one case where over 1000 emails were sent that day, and information was needed as to who the emails were sent to.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7011553
  • Creation Date:21-DEC-12
  • Modified Date:21-DEC-12
    • NovellService Desk

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