Serial number is not gathered from initial inventory scan on new device
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Novell ZENworks Configuration Management 11.1
Novell ZENworks Asset Management 11.1
When a machine is first registered into the zone, there is an initial inventory scan. This initial scan may not pick up the serial number of the device, even though subsequent inventory scans do pick up the serial number. This problem may cause the machine not to reconcile properly.
This is fixed in version 11.2.2 - see TID 7010757 "ZENworks Configuration Management 11.2.2 - update information and list of fixes" which can be found at https://www.novell.com/support/search.do?usemicrosite=true&searchString=7010757
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