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Serial number is not gathered from initial inventory scan on new device

This document (7011679) is provided subject to the disclaimer at the end of this document.


Novell ZENworks Configuration Management 11.1
Novell ZENworks Asset Management 11.1


When a machine is first registered into the zone, there is an initial inventory scan.  This initial scan may not pick up the serial number of the device, even though subsequent inventory scans do pick up the serial number.  This problem may cause the machine not to reconcile properly.


This is fixed in version 11.2.2 - see TID 7010757 "ZENworks Configuration Management 11.2.2 - update information and list of fixes" which can be found at


This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7011679
  • Creation Date:22-JAN-13
  • Modified Date:22-JAN-13
    • NovellZENworks Asset Management
      ZENworks Configuration Management

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