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No ZENworks news items seen after an upgrade

This document (7011998) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks Patch Management 11
Novell ZENworks Full Disk Encryption
Novell ZENworks Endpoint Security Management 11.2
Novell ZENworks Configuration Management 11.2 ZENworks Control Center - ZCC

Situation

ZCM running on Linux

content-repo redirected to another location (Changing the Location of the Content Repository on a Linux Server)

After upgrading (to any version), no items are seen in ZENworks news, ever again.

Resolution

This is fixed in version 11.2.3a - see TID 7011295 "ZENworks Configuration Management 11.2.3a - update information and list of fixes" which can be found at http://www.novell.com/support/search.do?usemicrosite=true&searchString=7011295

Workaround:
set the ownership of /var/opt/novell/zenworks/content-repo/znews to zenworks.zenworks, e.g.,
chown -R zenworks.zenworks /var/opt/novell/zenworks/content-repo/znews
and then do "Update Now" on the ZCC "Home" page

Cause

The "chown" statement in permissions.sh did not correctly traverse the symbolic link

Additional Information

Note that there are still some issues with displaying News items in browsers that use some non-English locales, especially with Firefox: to overcome this, set US English as the first locale in the browser, and restart

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7011998
  • Creation Date:21-MAR-13
  • Modified Date:11-APR-13
    • NovellZENworks Asset Management
      ZENworks Configuration Management
      ZENworks Endpoint Security Management
      ZENworks Full Disk Encryption
      ZENworks Patch Management

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