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Internet browser hangs when trying to upload license-key.xml

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Novell Filr 1.0


Unable to upload license to Filr Appliance
Message "License has Expired" and unable to update license
jetty.stderrout.out log ERROR: Content is not allowed in prolog.
ERROR: ConfigService [DEBUG] SAXException - while reading the file getDocument(


  1. Log in as vaadmin to the Novell appliance https://server_url:9443
  2. Verify SSH is running on the server:
    • Click on the appliance configuration icon
    • Click System Services
    • Select SSH then click Action | Start
  3. Backup old license file and replace with new:
    • Rename the new license file to license.xml
    • Download WinSCP and connect to Filr Server by using root credentials
    • Move to the directory /opt/novell/filr/apache-tomcat/webapps/ssf/WEB-INF/license
    • Rename the current license.xml to license.old
    • Transfer the license.xml from your workstation to /opt/novell/filr/apache-tomcat/webapps/ssf/WEB-INF/license
  4. Reload license and restart Filr Appliance:
    • Log in as admin to https://server_url:8443
    • Go to the Administration Console
    • Select License | Reload License
    • Restart Filr

Additional Information

jetty.stderrout.out log:
2013-08-28 10:47:03 ConfigService [INFO] Displaying to Console /sbin/ifconfig eth0
2013-08-28 10:47:03 ConfigService [INFO] eth0      Link encap:Ethernet  HWaddr 00:50:56:B8:87:C1 
2013-08-28 10:47:03 ConfigService [INFO]           inet addr:  Bcast:  Mask:
2013-08-28 10:47:03 ConfigService [INFO]           inet6 addr: fe80::250:56ff:feb8:87c1/64 Scope:Link
2013-08-28 10:47:03 ConfigService [INFO]           UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
2013-08-28 10:47:03 ConfigService [INFO]           RX packets:609136 errors:0 dropped:771 overruns:0 frame:0
2013-08-28 10:47:03 ConfigService [INFO]           TX packets:57226 errors:0 dropped:0 overruns:0 carrier:0
2013-08-28 10:47:03 ConfigService [INFO]           collisions:0 txqueuelen:1000
2013-08-28 10:47:03 ConfigService [INFO]           RX bytes:56498399 (53.8 Mb)  TX bytes:9682996 (9.2 Mb)
2013-08-28 10:47:03 ConfigService [INFO]
2013-08-28 10:47:03 ConfigService [INFO] /sbin/ifconfig eth0: exitValue = 0
2013-08-28 10:47:03 ConfigService [DEBUG] Local IP Adress
[Fatal Error] :2:1: Content is not allowed in prolog.
2013-08-28 10:47:03 ConfigService [DEBUG] SAXException - while reading the file in getDocument(
[qtp-380932396-346] WARN org.springframework.web.servlet.PageNotFound - No mapping found for HTTP request with URI [/images/dialog_header_tile3.png] in DispatcherServlet with name 'spring'
2013-08-28 10:47:03.540:WARN:root:Exception while dispatching incoming RPC call
com.google.gwt.user.server.rpc.UnexpectedException: Service method 'public abstract org.kabling.teaming.install.shared.LicenseInformation org.kabling.teaming.install.client.InstallService.getLicenseInformation()' threw an unexpected exception: java.lang.NullPointerException
 at com.google.gwt.user.server.rpc.RPC.encodeResponseForFailure(RPC.java:389)
 at com.google.gwt.user.server.rpc.RPC.invokeAndEncodeResponse(RPC.java:579)


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  • Document ID:7013169
  • Creation Date:28-AUG-13
  • Modified Date:28-AUG-13
    • NovellFilr

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