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Internet browser hangs when trying to upload license-key.xml

This document (7013169) is provided subject to the disclaimer at the end of this document.


Novell Filr 1.0


Unable to upload license to Filr Appliance
Message "License has Expired" and unable to update license
jetty.stderrout.out log ERROR: Content is not allowed in prolog.
ERROR: ConfigService [DEBUG] SAXException - while reading the file getDocument(


  1. Log in as vaadmin to the Novell appliance https://server_url:9443
  2. Verify SSH is running on the server:
    • Click on the appliance configuration icon
    • Click System Services
    • Select SSH then click Action | Start
  3. Backup old license file and replace with new:
    • Rename the new license file to license.xml
    • Download WinSCP and connect to Filr Server by using root credentials
    • Move to the directory /opt/novell/filr/apache-tomcat/webapps/ssf/WEB-INF/license
    • Rename the current license.xml to license.old
    • Transfer the license.xml from your workstation to /opt/novell/filr/apache-tomcat/webapps/ssf/WEB-INF/license
  4. Reload license and restart Filr Appliance:
    • Log in as admin to https://server_url:8443
    • Go to the Administration Console
    • Select License | Reload License
    • Restart Filr

Additional Information

jetty.stderrout.out log:
2013-08-28 10:47:03 ConfigService [INFO] Displaying to Console /sbin/ifconfig eth0
2013-08-28 10:47:03 ConfigService [INFO] eth0      Link encap:Ethernet  HWaddr 00:50:56:B8:87:C1 
2013-08-28 10:47:03 ConfigService [INFO]           inet addr:  Bcast:  Mask:
2013-08-28 10:47:03 ConfigService [INFO]           inet6 addr: fe80::250:56ff:feb8:87c1/64 Scope:Link
2013-08-28 10:47:03 ConfigService [INFO]           UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
2013-08-28 10:47:03 ConfigService [INFO]           RX packets:609136 errors:0 dropped:771 overruns:0 frame:0
2013-08-28 10:47:03 ConfigService [INFO]           TX packets:57226 errors:0 dropped:0 overruns:0 carrier:0
2013-08-28 10:47:03 ConfigService [INFO]           collisions:0 txqueuelen:1000
2013-08-28 10:47:03 ConfigService [INFO]           RX bytes:56498399 (53.8 Mb)  TX bytes:9682996 (9.2 Mb)
2013-08-28 10:47:03 ConfigService [INFO]
2013-08-28 10:47:03 ConfigService [INFO] /sbin/ifconfig eth0: exitValue = 0
2013-08-28 10:47:03 ConfigService [DEBUG] Local IP Adress
[Fatal Error] :2:1: Content is not allowed in prolog.
2013-08-28 10:47:03 ConfigService [DEBUG] SAXException - while reading the file in getDocument(
[qtp-380932396-346] WARN org.springframework.web.servlet.PageNotFound - No mapping found for HTTP request with URI [/images/dialog_header_tile3.png] in DispatcherServlet with name 'spring'
2013-08-28 10:47:03.540:WARN:root:Exception while dispatching incoming RPC call Service method 'public abstract org.kabling.teaming.install.shared.LicenseInformation org.kabling.teaming.install.client.InstallService.getLicenseInformation()' threw an unexpected exception: java.lang.NullPointerException


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  • Document ID:7013169
  • Creation Date:28-AUG-13
  • Modified Date:28-AUG-13
    • NovellFilr

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