Searches From GroupWise Webaccess 2012 are Slow or Timeout
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1) Use the "Find" button from the list of buttons across the top to narrow down the search to specific folders or message types, ie. mail or appointment.
2) If searching a shared folders that are shared from a single user, obtain proxy access to the account and perform the search while proxied into that account.
There are two primary reasons for search slowness when searching the entire mailbox:
1) The QuickFinder indexes for an individual are not complete and thus require additional time to return information on items that are not indexed. Searches in both Webaccess and the regular Windows client would suffer in this scenario.
2) There are large number of folders and messages being shared with the person doing the searching, the use of SOAP protocol requires that information for each folder be requested separately instead of checking a single index.
StatusReported to Engineering
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- Document ID:7013255
- Creation Date:11-SEP-13
- Modified Date:11-SEP-13
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