Novell Home

My Favorites

Close

Please to see your favorites.

Update of ZCM agent to version 11.2.4 appears to "hang" at 94%

This document (7014007) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks Configuration Management 11.2.4 System Update

Situation

Upgrading device to ZCM 11.2.4

Update seems "stuck" at 94% for a long time (several minutes)

Checking system-update logs, the delay is in setup.exe

Resolution

This is expected behaviour on some slower devices, and does not indicate that anything is wrong with the update - do not reboot managed devices to try to "fix" this during an update, always wait for it to complete, or errors may occur. If the update fails showing a 1603 error, then as a first resort, re-deploy the update to that device.

Cause

The delay is when the update process is trying to close running threads in the ZESM component, sometimes these take a while to terminate gracefully.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7014007
  • Creation Date:28-OCT-13
  • Modified Date:28-OCT-13
    • NovellZENworks Asset Management
      ZENworks Configuration Management
      ZENworks Endpoint Security Management
      ZENworks Full Disk Encryption
      ZENworks Patch Management

Did this document solve your problem? Provide Feedback