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Datasync users are unable to enroll device

This document (7014050) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks Mobile Management

Situation

Users are in eDirectory and Datasync.  The user can be imported into ZMM, and the user can also log into Groupwise and get their mail.  However, the user cannot enroll their device into ZMM.  The error when enrolling is Unable to connect with server.  Devices can directly connect to Datasync and get email properly.
 
The email address of the user is different than their eDirectory account name.

Resolution

This problem can be caused when the Groupwise user has a different name than the eDirectory user.  When logging into the Datasync website, there are 2 connectors, Groupwise and Mobility. 
 
In the Groupwise Connector, go to Users, and the Application User Name of the user should be the email account name.  In the Mobility Connector, go to Users, and the Application User Name of the user should be the eDir user name, not the email account name. 
 

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7014050
  • Creation Date:05-NOV-13
  • Modified Date:05-NOV-13
    • NovellZENworks Mobile Management

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