Filr HTTP Status 500 Error (improper index server name)

  • Document ID:7014088
  • Creation Date:11-Nov-2013
  • Modified Date:11-Nov-2013
    • Micro Focus Products:
      Filr
    • SUSE Products:
      SUSE Linux Enterprise Server

Environment

Novell Filr
SUSE Linux Enterprise Server 11

Situation

ERROR: "HTTP Status 500 - Filter execution threw an exception" while accessing user web interface
Unable to access Filr web interface on port 8443`
Unable to access https://ipaddress_filr:8443
ERROR: "Exception:org.kablink.teaming.lucene.LuceneException: java.rmi.UnknownHostException: Unknown host: Indez.lab.novell.com;" found in /opt/novell/filr/apache-tomcat/log/ssf.log
Unknown host error message in ssf.log

Resolution

  1. Open browser https://ipaddress_filr:9443
  2. Click Novell Filr Appliance Configuration
  3. Check the Database and Search Appliance settings to ensure proper hostname / IP assignment
  4. If changes are made to any settings in the admin console, click "Reconfigure Filr Server" at the Configuration page. Wait for reconfiguration to complete
  5. Make sure that the DNS names of the Index and Database servers are resolvable
  6. Launch terminal to the Index server
  7. Type cd /opt/novell/search/indexserver/bin
  8. Edit the indexserver-startup.sh
  9. Make sure that the index server hostname is set properly
    i.e. java -Xmx1g -Xss2m -Duser.timezone=GMT -Djava.rmi.server.hostname=Index.lab.novell.com
  10. Save the file if changes were made and restart all the services