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Printer policy exception with every refresh

This document (7014237) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks Configuration Management 11.2.4
Microsoft Windows 7
Microsoft Windows XP

Situation

Assigned printer policy with Local TCP/IP printer works as expected but with every refresh the following exception is logged on ZCC in the "Message Log" section of the device and in %zenworks_home%\logs\zmd-messages.log on the device

[printer policy] [] [Exception while adding printer <printer_name> of type Local] [] []
[printer policy] [] [Exception stack trace is
Exception Details: Eine externe Komponente hat eine Ausnahme ausgelöst.
   bei Novell.Zenworks.PolicyHandlers.PrinterPolicy.ZenworksPrinterProviderPINVOKE.PrinterProvider_AddPermissionsForUser(HandleRef jarg1, String jarg2, String jarg3)
   bei Novell.Zenworks.PolicyHandlers.PrinterPolicy.PrinterProvider.AddPermissionsForUser(String printerName, String userName)
   bei Novell.Zenworks.PolicyHandlers.PrinterPolicy.PrinterProviderWrapper.AddDevicePrinter(PrinterType printer)
   bei Novell.Zenworks.PolicyHandlers.PrinterPolicy.PrinterPolicyHandler.InstallDevicePrinter(PrinterType printer)
   bei Novell.Zenworks.PolicyHandlers.PrinterPolicy.PrinterPolicyHandler.HandleDevicePrinterPolicy(PrinterType() printerList)] [] []


Despite of the logged error, the assigned printer works as expected.

Resolution

Workaround:
Create on the affected device a user (not a group) "Everyone", there are no additional attributes needed;disable this user (for security reasons).

Cause

The user "Everyone" is hardcoded and doesn't exist on system with language setting different than English.

Additional Information

The problem has been observed to occur after the update to 11.2.4 and only on devices with language different than English.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7014237
  • Creation Date:06-DEC-13
  • Modified Date:09-DEC-13
    • NovellZENworks Configuration Management

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