ZENworksWindowsService.exe and ZENUser.exe crashes when Sibelius application is installed on silent mode

  • Document ID:7014244
  • Creation Date:08-Dec-2013
  • Modified Date:09-Dec-2013
    • Micro Focus Products:
      ZENworks Configuration Management

Environment

Novell ZENworks Configuration Management 11.2.3
Novell ZENworks Configuration Management 11.2.4

Situation

Open the command prompt on Windows 7 Professional SP1 and run the command below to install the app:
sibelius.exe /verysilent

ZENworksWindowsService.exe and ZENUser.exe crash 2 minutes after the silent install command is launched.

Status

Reported to Engineering

Additional Information

Event log detail:
 
" .NET Runtime version 2.0.50727.5472 - Fatal Execution Engine Error (000007FEFC3B5756) (80131506)
Faulting application name: ZenworksWindowsService.exe, version: 11.2.3.24691, time stamp: 0x51a4784f
Faulting module name: mscorwks.dll, version: 2.0.50727.5472, time stamp: 0x5174ddb3
Exception code: 0xc0000005
Fault offset: 0x0000000000195d4f
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13 "