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ZENworksWindowsService.exe and ZENUser.exe crashes when Sibelius application is installed on silent mode

This document (7014244) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks Configuration Management 11.2.3
Novell ZENworks Configuration Management 11.2.4

Situation

Open the command prompt on Windows 7 Professional SP1 and run the command below to install the app:
sibelius.exe /verysilent

ZENworksWindowsService.exe and ZENUser.exe crash 2 minutes after the silent install command is launched.

Status

Reported to Engineering

Additional Information

Event log detail:
 
" .NET Runtime version 2.0.50727.5472 - Fatal Execution Engine Error (000007FEFC3B5756) (80131506)
Faulting application name: ZenworksWindowsService.exe, version: 11.2.3.24691, time stamp: 0x51a4784f
Faulting module name: mscorwks.dll, version: 2.0.50727.5472, time stamp: 0x5174ddb3
Exception code: 0xc0000005
Fault offset: 0x0000000000195d4f
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13
"

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7014244
  • Creation Date:08-DEC-13
  • Modified Date:09-DEC-13
    • NovellZENworks Configuration Management

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