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ZCM Software reconciliation report numbers do not match for office suite and the components.

This document (7014600) is provided subject to the disclaimer at the end of this document.

Environment


Novell ZENworks Configuration Management 11.2 Inventory
Novell ZENworks Asset Management 11.2

Situation

When viewing the installed software reports, the office suite shows the number of installations and the individual components of that suite show another number. When looking at the the devices that show as having the suite installed but not the individual components, they actually have the components installed.


Resolution

This is fixed in version 11.4 - see TID 7016614 "ZENworks Configuration Management 11 SP4 (11.4.0) - update information and list of fixes" which can be found at https://www.novell.com/support/kb/doc.php?id=7016614



Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7014600
  • Creation Date:20-FEB-14
  • Modified Date:03-AUG-15
    • NovellZENworks Asset Management
      ZENworks Server Management

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