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Blackberry 10 Mobility/Activesync Email Account Information Unexpectedly Wiped

This document (7014636) is provided subject to the disclaimer at the end of this document.

Environment

Novell GroupWise Mobility Service 2.0
Novell Data Synchronizer Mobility Pack

Situation

When the BlackBerry 10 smartphone with an integrated Microsoft ActiveSync account is restarted, it prompts the user for the password to unlock the smartphone (expected behavior).

Afterwards, a second prompt is displayed requesting the user to unlock the smartphone, however, the user is able to cancel this prompt and the smartphone appears unlocked. If the user taps the Cancel button or does not enter the password in this second prompt within 30 seconds, the Microsoft ActiveSync account becomes invalid and all of the account's content is wiped from the smartphone.

Resolution

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7014636
  • Creation Date:26-FEB-14
  • Modified Date:26-FEB-14
    • NovellGroupWise

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