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Windows explorer.exe crashes while accessing network shares

This document (7014676) is provided subject to the disclaimer at the end of this document.


Novell ZENworks Configuration Management 11.2.4  


Accessing files on a networks shares causes explorer.exe to crash.


A fix for this issue is intended to be included in a future update to the product: however, in the interim, Novell has made a Patch available for testing, as part of an FTF Roll Up patches collection: it can be obtained at as "FTF Roll Up 1 for ZENworks (11 SP3)". This update should only be applied if the symptoms above are being experienced, and are causing problems.

Please report any problems encountered when using this Patch, by using the feedback link on this TID.

Additional Information

Problem started after updating to ZCM 11.2.4 MU1.
Customer can reproduce consistently.
Steps to duplicate:
Access a drive mapping.
Open a file docx, xlsx, txt etc... then exit the application.
Within a minute a pop-up box appears stating windows explorer.exe has stopped responding.


This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7014676
  • Creation Date:03-MAR-14
  • Modified Date:02-JUN-14
    • NovellZENworks Configuration Management

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