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ZCM 11.3 media upgrade on Linux Primary fails if ISO is mounted to any directory under /root path or if mounted to path named Upgrade

This document (7014693) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks Configuration Management 11.3

Situation

Upgrading ZCM 11.3 media on Linux Primary fails if ISO is mounted to any directory under /root path.
Upgrading ZCM 11.3 media on Linux Primary fails if ISO is mounted to any directory named "Upgrade".

Exception:  Failure Exception during AuditZoneCreateConfigureAction :
ConfigureAction failed!: Exception in thread "main" java.lang.NoClassDefFoundError: com/novell/zenworks/datamodel/utils/hibernate/AuditZoneCreator
Caused by: java.lang.ClassNotFoundException: com.novell.zenworks.datamodel.utils.hibernate.AuditZoneCreator

Resolution

For Linux : Avoid all mount folders created in zenworks specific paths like /var/opt/novell/zenworks or /opt/novell/zenworks or directly mounting to /tmp folder, since /tmp is used by system as well. You can always mount media to /tmp/<some-folder-xyz>

Do not mount to a folder named Upgrade.

Note: 11.3 documentation notes this:
http://www.novell.com/documentation/zenworks113/zen11_installation/data/b18m4p1f.html

Note:  Using Sybase - Before a re-install attempt, make sure that the database is not loaded and that the port 2639 is not being used. clear Audit DB specific file info and its dbsrv12 process before attempting upgrade again.

Status

Reported to Engineering

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7014693
  • Creation Date:04-MAR-14
  • Modified Date:07-MAR-14
    • NovellZENworks Configuration Management

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