ZAV Built GroupWise client 2012 sp2 from Template-Wizard is crashing

  • Document ID:7014842
  • Creation Date:03-Apr-2014
  • Modified Date:03-Apr-2014
    • Micro Focus Products:
      Desktop Containers (ZENworks Application Virtualization)

Environment

Novell ZENworks Application Virtualization 10.1

Situation

GroupWise client 2012 sp2 from Template-Wizard is crashing on Windows 8 sp1 OS on mshtml.dll
Clicking on the GroupWise address book crashes application.
Reading emails crashes application.

Resolution

A fix for this issue is intended to be included in a future update to the product: however, in the interim, Novell has created a Patch for testing in the form of a Field Test File (FTF) applicable to ZAV version 10.1.   Please contact Novell Support to obtain this FTF.

Cause

Mismatch of mshtml.dll in the template.