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NSD Forgot password feature does not work for ldap imported users

This document (7014967) is provided subject to the disclaimer at the end of this document.

Environment

Novell Service Desk 6.5.4, 7.0, 7.0.1, 7.0.2, 7.0.3

Situation

Forgot password feature does not work for LDAP imported users.

ERROR:
"Unable to retrieve account information from the authentication server. Please contact the Administrator for further assistance."

Resolution

Forgot Password Option is applicable only for the local users created directly through the NSD system. This is not applicable for LDAP Imported Users.

The forget password option is displayed  only when Mixed mode is enabled in  Setup-> Privileges-> Customer-> Mixed Mode or when NSD doesn't have LDAP configured.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7014967
  • Creation Date:25-APR-14
  • Modified Date:25-APR-14
    • NovellService Desk

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