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GroupWise Mobility Service not syncing when running GroupWise 14 FTF

This document (7015468) is provided subject to the disclaimer at the end of this document.

Environment

Novell GroupWise 2014
Novell GroupWise Mobility Service
Novell Data Synchronizer Mobility Pack

Situation

GroupWise Mobility Service is not updating devices.
Running GroupWise 2014 FTF (prior to build 116819)

/var/log/datasync/connectors/groupwise-agent.log reports the following errors repeatedly:
INFO [WORKERS_POOL_Thread-6] [gwconnectorlogic:1715] [userID:jds] [eventID:] [objectID:] [] Initial attempt to download attachment failed - will try again (X-GWError-Code: 0x8929)

DEBUG [WORKERS_POOL_Thread-7] [gwsoap:282] [userID:] [eventID:] [objectID:] [] Using SUDS client 178343568, key http://192.168.2.1:7191/soap, version GW2012
DEBUG [WORKERS_POOL_Thread-7] [gwsoap:465] [userID:dns] [eventID:] [objectID:] [] About to use soap client 178343568 for method getAttachmentRequestMessage
DEBUG [WORKERS_POOL_Thread-7] [gwsoap:533] [userID:dns] [eventID:] [objectID:] [] SOAP method getAttachmentRequestMessage returned 0
DEBUG [WORKERS_POOL_Thread-7] [gwsoap:647] [userID:dns] [eventID:] [objectID:] [] Done with soap client 178343568 for method getAttachmentRequestMessage

Resolution

At the time of writing this TID, there is no public patch to resolve this issue. 

Please contact Novell Technical Services to obtain a more recent FTF to fix this issue.

Cause

GMS is unable to retrieve attachments from GroupWise, but then tries over and over again - hogging threads and preventing sync.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7015468
  • Creation Date:01-AUG-14
  • Modified Date:01-AUG-14
    • NovellData Synchronizer
      GroupWise

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