Environment
Novell GroupWise 2014
Novell GroupWise 2012
Novell GroupWise 8
Novell GroupWise 2012
Novell GroupWise 8
Situation
What external mail return notifications or receipts are supported?
Not all return notifications are supported with external mail.
Return notifications or receipts not working or being received with external systems, recipients.
Not all return notifications are supported with external mail.
Return notifications or receipts not working or being received with external systems, recipients.
Resolution
Only basic DSN Statuses are supported with external mail (GWIA):
- Delivered
- Delivery failed
Cause
GWIA does not request Opened status, nor does it send Opened notifications if an external smtp server requests it; however, it does work within a GroupWise system.
Additional Information
Return notifications can be requested to track information along with sent items: Client Options | Send | Mail
Delivered
Delivery Failed
All information
When opened
When deleted
Delivered
Delivery Failed
All information
When opened
When deleted