Home

My Favorites

Close

Please to see your favorites.

Error [EA01] Initial Attempt to download attachment failed (slow performance)

This document (7015526) is provided subject to the disclaimer at the end of this document.

Environment

Novell GroupWise Mobility Service
Novell Data Synchronizer Mobility Pack

Situation

Slow performance of Mobility server, no new mail items syncing.
/var/log/datasync/connectors/groupwise-agent.log reports the following errors repeatedly:
Initial Attempt to download attachment failed
Error EA01

Resolution

Determine if a proxy is configured in the server's environment:
env | grep -i proxy

If a proxy is configured:
  • (option A) Disable the proxy from YaST and then restart the server.
  • (option B) See TID 7009730 - Mobility stops working when Proxy is enabled on SLES to properly configure the server's proxy settings.

Cause

Mobility stops working when proxy is enabled. GroupWise-Agent attempts to download attachments using "HTTP GET" (Faster method). These requests actually go to the proxy server, so it would switcfh to the slower method of downlaoding attachments (SOAP getAttachmentRequest).

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7015526
  • Creation Date:13-AUG-14
  • Modified Date:13-AUG-14
    • NovellData Synchronizer
      GroupWise

Did this document solve your problem? Provide Feedback