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GroupWise 2014 users fail initial sync to Mobility

This document (7015542) is provided subject to the disclaimer at the end of this document.

Environment

Novell GroupWise Mobility Service
Novell Data Synchronizer Mobility Pack

Situation

Sync not working for users added from GroupWise 2014
User was added as part of a group, even fails after reinitializing
/var/log/datasync/connectors/groupwise-agent.log reports the following errors:
ERROR [] Error occured during direct query function call for user <userID> (deleteUser)
INFO Direct query received: clinton (reAddUser)
INFO Readd user request for: <user's_FDN>
ERROR Error occured during direct query function call for user <userID> (reAddUser)

Viewing the user's GroupWise settings in WebAdmin may report this error:
ERROR: User settings can not be parsed. Your user preferences may contain syntax errors. Contact your local system administrator.

Resolution

If this appears to be a single user issue:
See TID 7012677 - Unable to sync mail, contacts, or calendar.

If this appears to be a group-related issue:
  1. It's possible the group's targetName in the groupwise database, targets table is missing. This should be the group's ID in GroupWise. Please contact a Novell Engineer for help identifying this possibility.
  2. Otherwise, remove and readd the group:
    • Remove the group from Mobility.
    • Readd the group.
    • Restart GMS: rcgms restart.

If most users on the Mobility server have this issue and it doesn't appear to be group related:
See TID 7014473 - How to refresh a Mobility server

Cause

Corruption of user accounts in postgres database.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7015542
  • Creation Date:15-AUG-14
  • Modified Date:23-FEB-15
    • NovellData Synchronizer
      GroupWise

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