Unable to perform device lookups of contacts after recently upgrading GMS

Document ID:7016265
Creation Date:06-Mar-2015
Modified Date:06-Mar-2015
- Micro Focus Products:
  GroupWise
  GroupWise Mobility Service

Environment

Novell GroupWise Mobility Service
Novell Data Synchronizer Mobility Pack

Situation

Unable to or can't perform device lookups of contacts after recently upgrading GMS

Resolution

If this happened after recently upgrading GMS versions, it's possible the database wasn't updated properly, please run the following from a terminal window:
/opt/novell/datasync/update.sh

Cause

Database schema was not updated, service version mismatch.