Environment
Novell ZENworks Configuration Management 11.3.1 Imaging
Novell ZENworks Full Disk Encryption 11.3.1
ENGL Imaging Toolkit
Novell ZENworks Full Disk Encryption 11.3.1
ENGL Imaging Toolkit
Situation
The ZCM agent FDE component is active but a Disk Encryption Policy
is not necessarily assigned.
The ENGL Imaging Toolkit fails to access the ZENworks Imaging Save Data (ZISD) information.
Error message from ENGL ztoolkit.log:
"...
[Zmainrun-Phase3] Error! Unable to access device \\.\PhysicalDrive0 - The process cannot access the file because it is being used by another process.
..."
The ENGL Imaging Toolkit fails to access the ZENworks Imaging Save Data (ZISD) information.
Error message from ENGL ztoolkit.log:
"...
[Zmainrun-Phase3] Error! Unable to access device \\.\PhysicalDrive0 - The process cannot access the file because it is being used by another process.
..."
Resolution
Workaround:
Register/move devices which are to be staged with the ENGL Imaging Toolkit to a device folder where the FDE Agent component is marked as disabled or not installed.
Register/move devices which are to be staged with the ENGL Imaging Toolkit to a device folder where the FDE Agent component is marked as disabled or not installed.
Cause
The ZCM agent FDE component blocks disk access.