Environment
Novell Filr 1.1
Novell Filr 1.2
Novell Filr Desktop client 1.1
Novell Filr Desktop client 1.2
Novell Filr 1.2
Novell Filr Desktop client 1.1
Novell Filr Desktop client 1.2
Situation
The Filr Desktop client does not start and the filr.log file reports the following "Can't export certificates from keychain: error 1" exception:
015-08-10 08:55:36,437 [MainThread] [INFO] Filr 1.2 (696) is starting. (aca)
2015-08-10 08:55:36,437 [MainThread] [INFO] Python version 2.7.8 (v2.7.8:ee879c0ffa11, Jun 29 2014, 21:07:35)
[GCC 4.2.1 (Apple Inc. build 5666) (dot 3)] (aca)
2015-08-10 08:55:36,438 [MainThread] [INFO] Running script: /Applications/Novell Filr.app/Contents/Resources/FilrLoad.scpt (aca.osx)
2015-08-10 08:55:36,454 [MainThread] [INFO] Created directory /Users/haribo/Library/Application Support/Novell/Filr/accounts (aca.filesystem)
2015-08-10 08:55:36,456 [MainThread] [INFO] Created directory /Users/haribo/Library/Application Support/Novell/Filr/accounts/1 (aca.filesystem)
2015-08-10 08:55:36,473 [MainThread] [INFO] Created directory /Users/haribo/Library/Application Support/Novell/Filr/accounts/1/filesync (aca.filesystem)
2015-08-10 08:55:36,595 [MainThread] [CRITICAL] Exception: <type 'exceptions.OSError'> (aca.excepts)
Traceback (most recent call last):
File "mainapp.pyo", line 106, in run
File "aca/net/certs.pyo", line 31, in NewCertificateManager
File "aca/net/certs.pyo", line 41, in __init__
File "aca/net/certs.pyo", line 141, in _GetUserTrustedCertificates
File "aca/net/certs.pyo", line 174, in _ExportKeyChainCertificatesToFile
OSError: Can't export certificates from keychain: error 1
015-08-10 08:55:36,437 [MainThread] [INFO] Filr 1.2 (696) is starting. (aca)
2015-08-10 08:55:36,437 [MainThread] [INFO] Python version 2.7.8 (v2.7.8:ee879c0ffa11, Jun 29 2014, 21:07:35)
[GCC 4.2.1 (Apple Inc. build 5666) (dot 3)] (aca)
2015-08-10 08:55:36,438 [MainThread] [INFO] Running script: /Applications/Novell Filr.app/Contents/Resources/FilrLoad.scpt (aca.osx)
2015-08-10 08:55:36,454 [MainThread] [INFO] Created directory /Users/haribo/Library/Application Support/Novell/Filr/accounts (aca.filesystem)
2015-08-10 08:55:36,456 [MainThread] [INFO] Created directory /Users/haribo/Library/Application Support/Novell/Filr/accounts/1 (aca.filesystem)
2015-08-10 08:55:36,473 [MainThread] [INFO] Created directory /Users/haribo/Library/Application Support/Novell/Filr/accounts/1/filesync (aca.filesystem)
2015-08-10 08:55:36,595 [MainThread] [CRITICAL] Exception: <type 'exceptions.OSError'> (aca.excepts)
Traceback (most recent call last):
File "mainapp.pyo", line 106, in run
File "aca/net/certs.pyo", line 31, in NewCertificateManager
File "aca/net/certs.pyo", line 41, in __init__
File "aca/net/certs.pyo", line 141, in _GetUserTrustedCertificates
File "aca/net/certs.pyo", line 174, in _ExportKeyChainCertificatesToFile
OSError: Can't export certificates from keychain: error 1
Resolution
An updated Desktop client with a fix for this issue is available in the Filr 1.2 Hot Patch 2 / Filr 1.1 Hot Patch 4, available via the Novell Patch Finder.