Incident Due Date is inaccurate when SLA is inactive

  • Document ID:7017017
  • Creation Date:23-Nov-2015
  • Modified Date:23-Nov-2015
    • Micro Focus Products:
      Service Desk

Environment

Novell Service Desk 7.1 NSD Operations

Situation

  • Incident is in SLA-Inactive state such as On Hold
  • Due Date stays the same as when SLA state went inactive
  • Current date may be past the Due Date shown

Status

Reported to Engineering

Additional Information

This issue is cosmetic. The Due Date will be recalculated accurately as soon as the Incident is in an SLA-active state again.