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Special Characters in user Password cause Enrollment and User Portal Login failure

This document (7017097) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks Mobile Management

Situation

Some special characters, such as a forward slash (/) cannot be used in a password with ZMM.  When attempting to authenticate with an unsupported character, a device may fail to enroll.  If already enrolled, the device may fail to successfully authenticate to the server.

Resolution

To prevent login failures, please ensure user passwords password contain only supported numbers, letters, and special characters.  

The following characters have been tested and confirmed to work properly in a ZMM password:  A-Z, a-z, 0-9, and the following characters: # * ( ) - + ' " @ ? ! , .

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7017097
  • Creation Date:21-DEC-15
  • Modified Date:21-DEC-15
    • NovellMobile Management (ZENworks Mobile Management)

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