Unable to log into Mobility Web Admin console or sync mail from GroupWise to devices

  • Document ID:7017424
  • Creation Date:29-Mar-2016
  • Modified Date:29-Mar-2016
    • Micro Focus Products:
      GroupWise
      GroupWise Mobility Service

Environment

Novell GroupWise Mobility Service 2014.2

Situation

Unable to log into mobility admin console
The loading icon just spins when trying to login
Unable to get new mail to devices

Resolution

  1. Navigate to /etc/datasync/configengine/engines/default/pipelines/pipeline1/connectors/groupwise and modify the connector.xml
  2. Find the line <soapServer></soapServer> and check that the format is ip:port or dns:port
  3. After making any corrections, restart mobility by typing rcgms restart

Cause

An invalid character was added to the POA SOAP Address:Port field in the GMS admin console which saved to the connector.xml

Status

Reported to Engineering

Additional Information

The /var/log/datasync/connectors/groupwise-agent.log is useful to view while the mobility services are restarting.  In the above case, the error message is listed below which prompted the check on the connector.xml

Exception: GroupWise SOAP address format has changed.  The correct format is: [DNS:port]