Environment
Novell Filr 1.2
Novell Filr Desktop client 1.2 (build 925)
Novell Filr Desktop client 1.2 (build 925)
Situation
Synchronization fails on a Windows Desktop client with the following error logged in the filr.log file:
2016-01-14 12:51:51,253 [filesync-monitor] [INFO] Begin brute force scan of file system to determine if anything has changed (aca.filesync2.watcher.local)
2016-01-14 12:51:51,457 [filesync-monitor] [INFO] Scanning sync point My Files (-100) for changes... (aca.filesync2.watcher.local)
2016-01-14 12:51:52,052 [filesync-monitor] [INFO] Completed brute force scan of file system to determine if anything has changed (aca.filesync2.watcher.local)
2016-01-14 12:51:52,052 [filesync-monitor] [ERROR] Exception: <type 'exceptions.IndexError'> (aca.excepts)
Traceback (most recent call last):
File "aca\filesync2\monitor.pyo", line 480, in run
File "aca\filesync2\__init__.pyo", line 471, in CheckForLocalChanges
File "aca\filesync2\watcher\local.pyo", line 932, in CheckForLocalChanges
File "aca\filesync2\watcher\local.pyo", line 1151, in FindLocalFolderChanges
File "aca\filesync2\watcher\local.pyo", line 1145, in _FindFolderIdsInFolder
File "aca\filesync2\watcher\local.pyo", line 1117, in _FindFolderIdsInFolder
File "aca\filesync2\__init__.pyo", line 44, in GetFolderMetaData
File "aca\windows.pyo", line 251, in RetrieveFolderMetaData
File "aca\ini.pyo", line 39, in Load
IndexError: list index out of range
2016-01-14 12:51:51,253 [filesync-monitor] [INFO] Begin brute force scan of file system to determine if anything has changed (aca.filesync2.watcher.local)
2016-01-14 12:51:51,457 [filesync-monitor] [INFO] Scanning sync point My Files (-100) for changes... (aca.filesync2.watcher.local)
2016-01-14 12:51:52,052 [filesync-monitor] [INFO] Completed brute force scan of file system to determine if anything has changed (aca.filesync2.watcher.local)
2016-01-14 12:51:52,052 [filesync-monitor] [ERROR] Exception: <type 'exceptions.IndexError'> (aca.excepts)
Traceback (most recent call last):
File "aca\filesync2\monitor.pyo", line 480, in run
File "aca\filesync2\__init__.pyo", line 471, in CheckForLocalChanges
File "aca\filesync2\watcher\local.pyo", line 932, in CheckForLocalChanges
File "aca\filesync2\watcher\local.pyo", line 1151, in FindLocalFolderChanges
File "aca\filesync2\watcher\local.pyo", line 1145, in _FindFolderIdsInFolder
File "aca\filesync2\watcher\local.pyo", line 1117, in _FindFolderIdsInFolder
File "aca\filesync2\__init__.pyo", line 44, in GetFolderMetaData
File "aca\windows.pyo", line 251, in RetrieveFolderMetaData
File "aca\ini.pyo", line 39, in Load
IndexError: list index out of range
Resolution
A fix for this issue is available in the Filr 1.2 Hot Patch 5 (which also delivers an updated Filr Desktop client), available via the Novell Patch Finder.