Environment
NetIQ Access Manager 4.2
NetIQ Access Manager 4.2 Access Gateway Appliance
NetIQ Access Manager 4.2 Access Gateway Appliance
Situation
- Access Gateway Appliance has been upgraded from version 4.1 to version 4.2
- The upgrade process succeeded without reporting any error messages
- Access Gateway Appliance error messages like "Access Forbidden" will be returned in old NAM 4.1 style.
Resolution
- check if the old "novell-nacm-apache-openssl101m-2.2.27-402013" has been installed on your system and remove this version running: "rpm -e novell-nacm-apache-openssl101m-2.2.27-402013"
- run the installation of the new : "novell-nacm-apache-2.2.27-420012.x86_64.rpm" shipped with NAM 4.2 manually running: "rpm -Uvh --nodeps novell-nacm-apache-2.2.27-420012.x86_64.rpm"
Cause
The installation of the new "novell-nacm-apache-2.2.27-420012.x86_64.rpm" failed due to conflics with old OpenSSL library "novell-nacm-apache-openssl101m-2.2.27-402013" which has been installed in the past in order to follow the: "Enabling Transport Layer Security 1.1 and 1.2 for Access Manager " steps provided at: https://www.netiq.com/documentation/netiqaccessmanager4/enable_tls_nam40/data/enable_tls_nam40.html
Additional Information
- error pages installed on the Access Gateway Appliance or Access Gateway Service will be installed with the "novell-nacm-apache-[version].rpm running the "mag_upgrade.sh" script
- NAM 4.2 ships: novell-nacm-apache-2.2.27-420012.x86_64.rpm