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VPP Apps not appearing in Managed App list : Error calling ParseResponse.

This document (7017712) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks Mobile Management 3.1 and prior
Apple Volume Purchase Program Apps

Situation

Uploading the VPP token into the ZMM dashboard, the VPP apps never appear in the Managed App list.   
The token is successful and pulls the proper expiration date, but will not see any of the managed apps associated to the token in the UI.

The following error is present in the iOSMDMSync log on the server:

Log Code: 101
Function Name: CRestClientBase::IssueCommand
Description: Exception Caught
Details: Error calling ParseResponse. Error code: 0 Error Message: LargestUInt out of Int range

Resolution

Upgrade ZMM to version 3.2.2 and the VPP apps will properly appear as intended.

Cause

Apple made a change to the length of the string identifying the apps.
ZMM was not able to handle that change properly in versions 3.2.1 and older.

Additional Information

Fixed in ZMM 3.2.2 update.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7017712
  • Creation Date:10-JUN-16
  • Modified Date:10-JUN-16
    • NovellMobile Management (ZENworks Mobile Management)

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