Issues creating Stand-Alone Updater for ZCM 11.4.x Agents

Document ID:7017984
Creation Date:24-Aug-2016
Modified Date:25-Oct-2016
- Micro Focus Products:
  ZENworks Configuration Management

Environment

Novell ZENworks Configuration Management 11.4

Situation

There are two known issues with the creating Stand-Alone System Update Agents in ZCM 11.4.x

#1 - The Stand-Alone System Update Packages that are created will not update agents older than 11.4.0 due to an incorrect agent version system requirement check.

#2 - ZCM 11.4.2 Windows Servers are unable to build a Stand-Alone Agent Package. Linux Primaries work fine. Windows Primaries prior to ZCM 11.4.2 will also work.

Resolution

This is fixed in version 11.4.3 - see KB 7017820 "ZENworks Configuration Management 11.4.3 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7017820

Prior to 11.4.3, as a workaround for the incorrect agent version system requirement:

#1 - Perform the following query against the database:

delete from zSystemUpdateRequires where SystemUpdateEx = 0x5011040200FC50000000002016051914;
commit;

#2 - Rebuild the Stand-Alone Agent Update Packages with a command such as the following

zman sucp 5011040200fc50000000002016051914 -p=Windows -a=32

As a work-around for a ZCM 11.4.2 Windows Primary Server being unable to build a stand-alone agent package, Contact ZENworks Support who can assist in creating and providing a package.