iPrint Appliance 2.1,3.x,4.x: RPC Error listing Printers within MC, 401 Error Managing Print Manager

  • Document ID:7018267
  • Creation Date:14-Nov-2016
  • Modified Date:11-Nov-2020
    • Micro Focus Products:
      iPrint

Environment

Micro Focus iPrint Appliance 2.1
Micro Focus iPrint Appliance 3.x
Micro Focus iPrint Appliance 4.x

Situation

The following symptoms are observed:
  • RPC error when attempting to list Printers within the Management Console
  • 401 error when attempting to manage the Print Manager within iManager
  • Unable to authenticate to the /psmstatus page
  • No printers displayed in the Print Portal page (applies to iPrint Appliance 3.x and 4.x)

Resolution

Log into a terminal session as root and paste the following string of commands:
rcndsd restart;chmod 775 /opt/novell/iprintmobile/bin/certman.sh;/opt/novell/iprintmobile/bin/certman.sh -t edir -r;rcapache2 restart;rcnovell-iprint-mobile restart;rcnovell-ipsmd restart
Wait a few minutes before testing.

Cause

The eDirectory certificate configuration needs to be repaired.

Additional Information

Useful commands to view the expiration date of the Apache/eDir certificates are:
keytool -list -v -keystore /vastorage/conf/certs/keystore -storepass "changeit" | grep Valid

keytool -printcert -file /vastorage/conf/certs/vaserver.crt | grep Valid