Error 0x00000002 installing PS EFI Fiery driver

  • 7018651
  • 22-Feb-2017
  • 20-Mar-2017

Environment

iPrint Appliance 2.x
Open Enterprise Server 11 Support Pack 3
Open Enterprise Server 2015 Support Pack 1
iPrint Client 6.06 version

Situation

After uploading the  PS EFI Fiery driver to the driver store and assigning the driver to a printer, attempting to install the printer to a workstation results in an error with 0x00000002.
If the PCL driver is used, there is no error
Fix from previous 0x00000002 error reported on TID 7017101 has been already applied

Resolution

Apply iPrint Client 6.08 version available at:

- iPrint Appliance 2.1 Patch 2
- iPrint appliance 2.0 Patch 4

Cause

An issue with the extraction of the driver package downloaded from server when there is a multi level directory structure in the zipped driver package. One of the directories was not created during unzip process.