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Storage Manager Not Allowing New Partition

This document (7019398) is provided subject to the disclaimer at the end of this document.


Retain 3.x


When trying to create a new partition in Storage Manager the new partition is not saved when pressing Save Changes.


A customer's storage partition was becoming full. They created a new partition, but forgot to assign the ownership to tomcat

chown -R tomcat:tomcat /data/retainarchive2
chmod -R 774 /data/retainarchive2

but that was only part of the issue, because the new partition still would not save in Storage Manager.

Checking the RetainServer log we found that it was attempting to backup ASConfig but failing.

It turned out the ownership of ~/RetainServer/WEB-INF/cfg/cfg_bku was no longer tomcat. Setting them as above resolved the issue. This directory is not a standard directory in Retain 3.x systems.

Additional Information

This article was originally published in the GWAVA knowledgebase as article ID 2641.


This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7019398
  • Creation Date:22-OCT-15
  • Modified Date:07-AUG-17
    • NovellRetain Unified Archiving

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